Shipping Policy

Shipping and Delivery

We always ship our products via bPost and manually register your shipment with them. This may take some time before you receive a message about your shipment.

You will receive a message when we register your shipment with bPost so that you can track it yourself. We always ensure that the shipment goes to the address of your choice. And with bPost, that can be your own address, but also a nearby parcel locker or a post point.

Would you prefer to come to us to pick up your order? That is certainly possible! Let us know and we will make an appointment together so that you are not caught by surprise when you arrive at our door.

Returns

If you are not satisfied with your purchase, you can withdraw from your purchase and you must inform us within the legal period of 14 days.

As soon as you have informed us, you have 14 days to return everything to us, but at your own expense.

We would like to receive the products back in their original condition and preferably in the box we used to send everything to you.

According to legislation, we may allow personalised items as an exception to this rule, but we do not do that. You may return personalised items to us.

If we have received your request to withdraw from the purchase and the return within the aforementioned period, you will get your money back provided the products have arrived in their original condition.

For withdrawing from the purchase and the return, you can model form use, but that is quite distant. To keep it more personal, you can just send us an email or call. Always more pleasant!