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Refund Policy

The provisions of this article apply only to Customers who purchase items online from E. DIERCK in their capacity as consumers.

The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform E. DIERCK (Oulstbergstraat 3, 1570 Pajottegem, Belgium, info@e-dierck.be) by an unequivocal statement (e.g. in writing by post or email) of their decision to withdraw from the contract. The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send their communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods without delay, but in any event no later than 14 calendar days after the day on which they communicated their decision to withdraw from the contract to E. DIERCK, Oulstbergstraat 3, 1570 Pajottegem, Belgium. The Customer is timely if they send the goods back before the 14 calendar day period has expired.

The direct costs of returning the goods shall be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accompanying accessories and instructions. If the returned product has in any way decreased in value, E. DIERCK reserves the right to hold the Customer liable and to claim compensation for any depreciation of the goods resulting from the Customer's use of the goods that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

All returned items will be carefully examined. The principle here is that the consumer may only inspect the item as they would be allowed to do in a shop. Returned items may be tried on, but must not have been used. If an item has depreciated in value due to the Customer's use, this will be charged to the Customer.

If the Customer withdraws from the agreement, E. DIERCK will refund all payments received from the Customer up to that point, including the standard delivery costs, within a maximum of 14 calendar days after E. DIERCK has been informed of the Customer's decision to withdraw from the agreement. In the case of sales agreements, E. DIERCK may wait to process the refund until all goods have been returned.

Any additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery offered by E. DIERCK will not be refunded.

E. DIERCK will refund the Customer using the same payment method as the one used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any fees for such a refund.

The Customer cannot exercise the right of withdrawal for:

  • the delivery of goods made to the specifications of the Customer, or that are clearly intended for a specific person;
  • the delivery of digital content not supplied on a tangible medium, if the performance has begun with the express prior consent of the Customer and provided the Customer has acknowledged that they lose their right of withdrawal as a result (e.g. gift voucher).